Recently Updated 2025/7/14

We found in the after-sales mail that many customers have no problems with their toys, but there are problems with accessories, such as charging cables, silicone rings, etc. However, the charging cables of some toys cannot be replaced. If you belong to this kind of situation, please provide us with your order number, and we will give you a brand-new product. This after-sale only serves buyers who purchased on this website. 

Please contact our Customer service at webservice@adorime.com

https://www.adorime.com/collections/accessories

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product has already been shipped out. 

Returns (if applicable)

Due to the intimate nature of our products, we do not accept returns for health and hygiene reasons. This policy is strictly upheld to ensure the safety and well-being of all our customers.

Any item intended for contact with any part of the body or bodily fluids is considered non-returnable and non-resalable. Once such items leave our warehouse, they are deemed used and cannot be accepted back under any circumstance.

However, if you experience any issue with your product, please reach out to us. In some cases, we may offer a refund in the form of store credit, which can be used toward your next purchase.

We appreciate your understanding and encourage you to contact our customer support team if you have any questions before placing your order.

Notes

Due to the nature of our products, we do not accept returns which include but are not limited to the following:

Buyer's Remorse

Wrong Model, Features, Colors, Etc.

Sizing Concerns (Too Small or Too Large)

We are unable to replace toys that are lost, stolen, or damaged through negligence after receipt.

We are unable to permit returns or exchanges of any accessories and or merchandise.

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

How can I request a refund?

Email  webservice@adorime.com for a Refund Request Form. Support will provide further instructions after verifying a customer’s product eligibility.

What products are eligible for a refund?

Only Adorime brand stimulators purchased directly from our website are eligible for a refund. Third-party products are not eligible.

How many times can I return a product?

Customers are allowed 1 return every quarter. Multiple product returns will not be approved unless a bundle was purchased.

What if I purchased my Adorime product from another store?

Only products purchased directly from the Adorime website are eligible for a refund.

When will I receive my refund?

The Adorime mailbox is checked every Friday (excluding holidays). Any returns received will be processed the following week.

Once your return is approved, a store credit refund will be issued immediately to your account and can be used for any future purchase on Adorime.com.

Warranty

We believe in our products. We are confident that your adult toys will work because we've put in the time and effort testing each model rigorously before it's put into production. So with confidence, we offer you a 1-year warranty from the date of purchase.

Additionally, please send an email to webservice@adorime.com with your full name, order number, shipping address, and a short video of the malfunction to qualify for a warranty replacement. Please note that the warranty does NOT cover water damage to items. 

Because no matter how much we stand by our products, we will always choose to stand by our customers first!